F.A.Q.
Frequently Asked Questions (FAQ)
Welcome to the No Shame Mama Help Center 💖
Here you’ll find answers to our most commonly asked questions about digital templates, downloads, and purchases.
💻 About Our Products
Q: What type of products do you sell?
A: No Shame Mama offers digital website templates, guides, and design tools made for mompreneurs, small business owners, and creators who want premium designs without the premium price.
Q: Are your templates editable?
A: Yes! All templates are fully customizable in Canva or Shopify (depending on the product). You can edit text, colors, photos, and layout to match your brand — no design or coding skills required!
Q: What platforms are your templates made for?
A: Most of our templates are built for Shopify (for e-commerce stores) and Canva (for service or portfolio sites). Each product listing clearly says which platform it’s compatible with.
🛒 Purchasing & Access
Q: How do I access my files after purchase?
A: Once your payment is confirmed, you’ll instantly receive a download link via email. You can also access your files directly from your Sky Pilot account in your customer dashboard.
Q: How long will I have access to my files?
A: You’ll have lifetime access to the version you purchased, so you can re-download anytime if needed.
Q: Do you offer refunds or exchanges?
A: Because our products are digital and instantly accessible, all sales are final. Please review the product description carefully before purchasing.
Q: What if I didn’t receive my email or download link?
A: Check your spam/junk folder first! If it’s not there, email support@nsmco.shop with your order number, and we’ll resend your link right away.
🎨 Editing & Customization
Q: Do I need Canva Pro to use your templates?
A: Nope! All templates are designed to work with the free version of Canva, unless stated otherwise.
Q: Can I use these templates for multiple projects or clients?
A: Each purchase includes a single-use license, which means you can use the template for one business or brand. For multiple uses or client work, please purchase an additional license.
Q: Can you customize my template for me?
A: Yes! We offer customization services for an additional fee. If you’d like our team to set up or personalize your site, email us at info@nsmco.shop for a quote.
🧾 Payments & Billing
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and Shop Pay, PayPal, and Apple Pay through Shopify’s secure checkout system.
Q: Will I be charged sales tax?
A: Taxes are calculated at checkout based on your location, as required by law.
🔧 Troubleshooting
Q: My template looks different from the preview — why?
A: Make sure you’ve opened the correct version (Shopify or Canva). Also, fonts or images may appear slightly different if you’re using the free version of Canva — but the layout will remain the same.
Q: My Canva file says “View Only.” How do I edit it?
A: Click ‘Use Template’ at the top of the Canva screen — this creates your own editable copy.
Q: My download link expired — what do I do?
A: No worries! Just email support@nsmco.shop, and we’ll resend your files.
🧡 Other Questions
Q: Do you offer freebies?
A: Yes! We love helping you grow. You can grab our FREE Homepage Checklist and other tools through our Stan Store.
Q: Can I share or resell your templates?
A: Nope — our templates are for personal or single-business use only. Reselling, redistributing, or sharing is prohibited (see our license terms for details).
Q: How can I stay updated on new launches or sales?
A: Follow us on Instagram @noshamemama.co and subscribe to our email list for exclusive drops, discounts, and freebies!
📧 Still Need Help?
Email us anytime at support@nsmco.shop — our small but mighty team will get back to you within 24–48 business hours.
Thank you for supporting No Shame Mama — your go-to for affordable, premium website templates built with love for busy creators and mompreneurs. 💕